Product Architect (CRM) – remote


This role is part of the D&T department and. D&T is proud to bring cutting-edge innovation, strong technology and advanced analytics.


The Product Architect (CRM) is part of the Product team and is one of the professionals who do the work of delivering a potentially releasable increment of the product at the end of each sprint. Product Teams are structured and empowered by the organization to organize and manage their own work. The resulting synergy optimizes the Product Team’s overall efficiency and effectiveness.


The Product Architect (CRM) owns the end-to-end architecture for the product. He understands Product Owners needs and converts them into solution architecture specifications in line with overall architectural standards and roadmaps.


Within the company’s structures they have various systems that support the Customer Service processes like Salesforce, Microsoft but also local solutions. In this role you will be responsible to help shaping and evolving the customer service modules and look at the E2E integration/experience with the other modules or customer facing tooling they use. In various projects you will be invited and involved to challenge, design and inspire the teams how these Customer Service modules can be used and support business processes. Also they have a contract with a tool called Customer Gauge as this a tool that evaluates the customer experience.


  • Ensuring consistency of the overall solution
  • Working with the Product Owner to understand, elicit, analyze, document and communicate program and platform/application requirements
  • Participating in the selection of new technologies
  • Providing guidance and coaching to other product team members on changes throughout the design process
  • Managing the quality of the solution and technical debt
  • Identifying potential bottlenecks and their underlying causes that affect the product and proposes how to resolve these
  • Maintaining awareness of emerging technologies, industry trends, and architecture best practices; and evaluating them for applicability
  • Keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge. Being together with team members end-to-end responsible to deliver the value of a single Product through the entire Product life cycle
  • Delivering working product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero defect culture
  • Self-organizing with other team members. There is no separate management layer, work is planned and executed by the tea
  • Ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team
  • Being responsible for ensuring the overall standards and best practices are adhered by (i.e. Quality, Compliance)
  • Being a business and technical consultant that is responsible for the design of the product
  • Being a dedicated team member that remain assigned to the Product Team over longer periods of time
  • Being tech-savvy team member who develops products with innovative elements
  • Formulating the architecture & design based on functional and non-functional requirements, balancing the goals and constraints on the solution
  • Collaborating with Domain and Enterprise Architect on the solution design to ensure it conforms to overall architectural vision and technical roadmap
  • Conducting continuous improvement analysis on existing application architectures and identifying architectural optimizations
  • Verifying the implementation—ensuring the delivered system is consistent with the agreed architecture, and meet the requirements



  • You have 3-5 years of relevant experience in projects you implemented Customer Service functionality
  • You have deep knowledge of Customer Service functionalities and processes in Microsoft Dynamics system
  • Knowledge of other CRM systems
  • You have design and build E2E customer service experiences Consumer goods companies or services
  • You have experience on driving DevOps and Solution Integrators Vendors in collaboration with a Product Owner
  • You have Bachelor/Master’s degree
  • You have excellent communication skills (both verbal and in writing in English): ability to communicate well with technical and non-technical people
  • You are a team player and are able to work effectively at all levels of the product teams with the ability to influence others to move toward consensus
  • You have ability to visualise and create high-level models (rigorous information-rich diagrams) that can be used in future analysis to extend and mature the business architecture
  • You have You have experience with global programs and projects



  • You have a knowledge on, customer service solutions like genesis
  • You are analytically and quantitatively strong, highly structured
  • You have strong technical background with experience in one or more IT areas
  • You are able to identify and understand multiple stakeholder perspectives and “truths” and bring an open mind to understanding and build on the views of others
  • You have ability to work in teams and work dedicated for a team
  • You have strong understanding of technical specifics
  • You have ability to make decisions about which technologies are needed to develop the product
  • You have fluent English



  • Flexible working conditions: b2b or standard contract of employment
  • Possibilty to work fully remotely (100%)
  • Anual bonus based on your performance
  • Private medical healthcare (Luxmed)
  • Multisport card
  • Life insurance (Generali)

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