Customer Operations Specialist with Bulgarian

Responsibilities:

  • Being the first point of contact for B2B Customers
  • Resolving Customer requests received via all channels (phone, email, fax) according to agreed service levels and service standards
  • Providing assistance to customers in self-service mediums and assisting customer to complete transactions
  • Recording and follow up all customer contacts in customer facing systems
  • Liaising between customers and supply chain departments in coordination of delivery process
  • Proactively communicating to customers order and delivery status
  • Supporting in the resolution of delivery queries

 

Requirements:

  • Very good Bulgarian (at least C1) and English (min. B2)
  • Excellent communication skills
  • Strong customer focus
  • Ability to deal with multiple tasks and work in a dynamic environment
  • Ability to cooperate efficiently in a team
  • Good working knowledge of MS Office tools and Outlook
  • Good analytical skills

 

The company offers:

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Attractive salary package and yearly bonuses
  • Complex medical care and individual life insurance
  • Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities
  • Additional funds for trainings and certifications, sport sections and the EuroShell Card
  • Bonus for referring your friend to work

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EN W oparciu o art. 23 ust. 1 pkt. 1 Ustawy o ochronie danych osobowych udzielam zgody na przetwarzanie moich danych osobowych zawartych w niniejszym dokumencie przez Precision HR Sp. z o.o. z siedzibą w Krakowie w celach rekrutacji. Zarazem wyrażam zgodę na przekazanie moich danych na rzecz potencjalnych pracodawców oraz przetwarzanie danych przez administratora danych na serwerach stanowiących własność podmiotów zapewniających obsługę informatyczną administratora danych.

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