Transport Planner with German

 

Would you like to shape the future of technology? Our client is a company from the automation, robotics and power industry, which currently runs a multitude of high-tech projects – all of them awaiting your talent.

 

Responsibilities:

  • Delivering performance reporting and metrics to internal and external customers
  • Monitoring and respond to incoming inquiries from internal customers
  • Requesting/securing Proof of Deliveries (PODs) from carrier and freight forwarder base as required
  • Managing high volume data
  • Auditing files/reports for accuracy
  • Ensuring closure to all assigned issues daily
  • Measuring shipment and job level exception avoidance
  • Maintaining internal and (in exceptional cases) external customer relationships (Customer Facing
  • Pro-actively communicating internal and external shipment delay
  • Providing input to establish processes documented in standard operating procedures (SOP) for internal customer accounts
  • Monitoring and updating internal customer-specific master data in Transport Management System (e.g. loading time windows).

 

Requirements:

  • Excellent knowledge of general administrative/office and logistics procedures and of job specific processes to successfully execute and complete the more progressive/complex duties of the job
  • Advanced MS Office skills including MS Word, MS Excel and MS Power Point
  • Understanding of transport networks across organizational biunaries (end-to-end)
  • Working knowledge of the key functionalities of Transport Management System (TMS)
  • Understanding of customer service procedures and multi-channel customer communication
  • Knowledge on how to differentiate a ‘true and objective’ customer complaint from a complaint for “ulterior motives” and act accordingly to it
  • Customer centric attitude
  • Ability to find root causes of issues and to apply Pareto analysis
  • APICS, ISM, or other supply chain certification(s) is a plus
  • Previous transport & logistics experience is a plus
  • Good English and German

 

Our client offers:

  • Private medical care
  • Life insurance
  • Annual bonus
  • Multicafeteria system package
  • Cinema tickets
  • Coverage of 80% of public transport or parking costs
  • Flexible working hours

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