Deal Management Specialist with French or Dutch

THE JOB PURPOSE:
This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle. Customer Operations Specialist – Deal Management supports Account Managers in on-boarding Customers and delivering all relevant changes to the customer agreement throughoutthe
contract life-cycle. The COS Deal Management owns pricing and the contract set up, amendment and management process.

KEY RESPONSIBILITIES:
-Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
-Execute contract legal and fiscal requirements, working with local legal focal point
-Own contract documentation archiving and termination of customer contracts
-Support preparing for tender bids
-Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs
-Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution.
-Work to uncover issue root cause of issues and implement sustainable fixes
-Act as resolution owner of Customer complaints
-Maintain Sales Hierarchy, contract registers and banding adherence
-Set up and amend Customer master data
-Act as Resolution Owner for Master Data Disputes
-Maintain master data integrity

REQUIREMENTS:

-Fluent English and Dutch or French (C1)

-Relevant experience in Customer Service/Contract Management

-Well-developed analytical skills

THE COMPANY OFFERS:

– Interesting work in international environment for a global leader
– Work in a vibrant and dynamic team with a supportive inclusive culture and strong values
– Complex medical care and individual life insurance
– A unique opportunity to take part in professional trainings and to plan your own career path
– Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities

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