HR Services Team Leader with German

HR

 

Your role:

To manage a Team of HR Advisors that deliver end to end HR Operations support to employees, line managers, and local HR across DACH cluster.

 

Principal accountabilities:

  • Managing the team of HR Advisors by ensuring the delivery of end to end HR Operations support to employees, line managers, and local HR across the relevant countries achieving Service Level Agreements and Targets.
  • Ensuring that processes and procedures for the team are in line with policies & guidelines and that resourcing is managed effectively.
  • Ensuring KPIs and service metrics are achieved through regular monitoring and proactive intervention where required.
  • Provide staff development, supervision, motivation and leadership within the team in the area of coaching and performance feedback and contributing to the identification of training and development opportunities. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.
  • Promote and encourage Team Building and a positive work environment.
  • Supervise the team on a day-to-day basis; including the development of activities/ resource plans, attendance and case management.
  • Managing the budget of the team.
  • Manage and coordinate all phases of the operations within the team to ensure efficient services delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the services that are delivered by the team.
  • Ensuring alignment with HR Services Framework and escalate issues where necessary.
  • Handling escalated cases, follow up on resolution, inform customer, document and capture learning gained.
  • Active participation in various operating/networking HR Services forums within and outside the designated cluster as well as outside HR Services.
  • Participate in or lead regional projects aimed at ensuring operational excellence.
  • Supporting the Operations Manager in building and maintaining excellent working relationships with the internal teams, the HR representatives within the business supported and with key business stakeholders, including proactive communication, collaboration and full transparency of team’s service quality and overall performance based on metrics.
  • Engaging team members through regular and effective communication regarding operations, Service Development and Continuous Improvement projects ensuring business and customer requirements are achieved.
  • Providing input for proposals for new business opportunities for the designated cluster and HR Services as a whole, utilising economies of scale.
  • Providing input to streamline processes and procedures within HR Services using best practice and to provide better efficiencies and reduce costs.
  • Assisting in the co-ordination and management of Service Contracts used within HR Services on behalf of the business units, including the auditing process to ensure compliance with the company’s standards and provisions of the contracts.
  • Responsible for the recruitment process, including assistance with interviews and assessment, including open resourcing communication.
  • Comply with audit requirements and established operational controls; ensure compliance with data privacy guidelines.

 

Key challenges:

  • Ensure a strong customer focus and commercial mindset within the team.
  • Enable and promote best practice sharing among the team members striving for continuous improvement of service delivery and to increase efficiency of services.
  • Dealing with people on all levels and from diverse backgrounds.
  • Need to prioritize across varied and dynamic workload with respect to deadlines.
  • Client focus within the boundaries of the policies.

 

Requirements:

  • University degree in HR/economics/finance/business, or equivalent or MBA.
  • Previous experience in a leadership role within HR Shared Services Operations.
  • Strong IT Skills, especially with MS Office, and SAP experience an advantage.
  • Fluent knowledge of German and English (written and verbal).
  • Familiarity with HR Systems & Processes.
  • Experience in introducing and maintaining service excellence.
  • Ability to work under pressure and tight constraints.
  • Proven stakeholder engagement experience.

 

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EN W oparciu o art. 23 ust. 1 pkt. 1 Ustawy o ochronie danych osobowych udzielam zgody na przetwarzanie moich danych osobowych zawartych w niniejszym dokumencie przez Precision HR Sp. z o.o. z siedzibą w Krakowie w celach rekrutacji. Zarazem wyrażam zgodę na przekazanie moich danych na rzecz potencjalnych pracodawców oraz przetwarzanie danych przez administratora danych na serwerach stanowiących własność podmiotów zapewniających obsługę informatyczną administratora danych.

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